Responsible Gaming at cub99

cub99 was built for Bangladeshi players who want a trustworthy, entertaining place to enjoy cricket betting, live casino, slots, and more. Responsible gaming is not a checkbox for us — it is part of how we operate every single day. We believe gambling is a form of leisure, and like all leisure activities it should be enjoyed within limits that each person sets for themselves.

Our responsible gaming programme covers practical self-management tools available directly in your account, a dedicated 24/7 support team reachable at [email protected], and clear information on recognising problem gambling behaviour. Whether you are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh, cub99 is committed to supporting you at every stage of your journey on the platform.

All responsible gaming tools are available inside your cub99 account dashboard after you log in. To activate any tool, follow these steps:

• Log in to your cub99 account and go to Account Settings.
• Select the Responsible Gaming section from the settings menu.
• Choose the tool you want — deposit limit, session alert, or cooling-off period — and enter your preferred value.
• Confirm your selection. Limits take effect immediately. Increasing a limit requires a 24-hour waiting period before it takes effect, to prevent impulsive decisions.

If you cannot access your account settings or need help activating a tool, email [email protected]. Our team operates 24/7 and responds within Bangladesh Standard Time (BST, UTC+6).

Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. The warning signs below may indicate that gambling is no longer under control:

If you identify with one or more of these signs, we strongly encourage you to use cub99's responsible gaming tools or contact our support team directly. You are not alone, and help is available.

Self-exclusion is the most powerful responsible gaming tool available at cub99. When you request self-exclusion, your account is immediately suspended, all marketing stops, and you will be prevented from opening a new account using the same identity details. Self-exclusion is offered in two forms:

• Temporary cooling-off: available for 24 hours, 7 days, or 30 days. At the end of the period your account is automatically reactivated unless you request an extension or permanent exclusion.
• Permanent self-exclusion: once confirmed, this cannot be reversed. cub99 recommends permanent self-exclusion for anyone who feels they have a serious gambling problem.
• Any remaining account balance at the time of exclusion will be processed for withdrawal to your verified payment method within the standard processing window.

To request self-exclusion, send an email to [email protected] from the email address registered on your account. State clearly whether you are requesting a temporary cooling-off period or permanent self-exclusion, and include your registered username.

During any exclusion period, cub99 will not send promotional emails, bonus offers, or marketing messages to the excluded player. If you receive any such communication in error, report it immediately to [email protected].

Deposit limits are among the most effective tools for keeping your gambling spend inside a budget you are comfortable with. cub99 lets you set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is active, you cannot deposit beyond that figure within the chosen period, regardless of which payment method you use — whether bKash, Nagad, Rocket, Upay, or bank transfer.

Increasing a deposit limit requires a mandatory 24-hour waiting period before the change takes effect. This cooling-off window is intentional — it gives you time to reconsider. Decreasing a limit takes effect immediately with no waiting period. cub99 recommends reviewing your deposit limits at the start of each month and adjusting them to reflect any changes in your financial situation.

cub99 enforces a strict 21+ age policy. Every new account is subject to identity verification (KYC), which requires a government-issued photo ID confirming the player is aged 21 or above. Accounts where age verification cannot be completed are suspended immediately. Players found to be under 21 are permanently banned and their accounts are closed at once.

If you are a parent or guardian concerned that a minor in your household may be accessing cub99, contact us immediately at [email protected]. We will investigate promptly and take all steps necessary to prevent further access. We also recommend installing parental control software on shared devices to block access to gambling websites.

• Set a personal gambling budget before you begin and treat it as a fixed entertainment expense — not an investment you expect a return on.
• Never chase losses. If you have reached your session budget, stop playing. Chasing losses is the most common path to problem gambling.
• Only gamble with money you can comfortably afford to lose. Never use funds earmarked for rent, food, healthcare, or other essential costs.
• Take regular breaks during gaming sessions. Use the session time alert feature to stay aware, and step away from the screen for at least 10 minutes every hour.
• Do not gamble when you are stressed, tired, upset, or under the influence of alcohol. Impaired judgement leads to decisions you may regret.
• Keep gambling as a small part of a balanced lifestyle. Make sure it does not crowd out time for family, friends, work, exercise, and other activities that matter to you.