cub99 Privacy Policy — Your Data, Protected

cub99 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform available at cub99.vip. This Privacy Policy describes how cub99 collects, uses, stores, shares, and protects personal data provided by users ("you", "your") when you visit, register, or interact with the Platform. This policy applies to all registered players, visitors, and any person whose personal data is processed in connection with cub99's services.

By accessing cub99 or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this policy, you should not use the Platform. We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

cub99 collects personal data through multiple channels: directly from you when you register, make a deposit, or contact support; automatically when you use the Platform; and from third-party verification and payment service providers. The categories of personal data we collect include:

• Identity data: full legal name, date of birth, national identification number, and copies of government-issued identity documents submitted for KYC verification.
• Contact data: email address, mobile phone number, and residential address.
• Financial data: payment method details (bKash wallet number, Nagad number, Rocket number, bank account or card details), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, session duration, pages visited, and referring URLs collected automatically via cookies and server logs.
• Behavioural data: gaming activity records, betting history, game preferences, bonus usage, and session time patterns, used to support responsible gaming monitoring.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law (for example, when processing a self-exclusion request that involves medical documentation). Where we do collect such data, we apply heightened protections consistent with applicable data protection standards.

cub99 uses the personal data we collect solely for legitimate, defined purposes. We do not use personal data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process personal data are:

• To create and manage your player account, verify your identity and age, and maintain the security of your account credentials.
• To process deposits and withdrawals, handle payment disputes, and comply with anti-money laundering (AML) and Know Your Customer (KYC) regulatory obligations.
• To deliver the games, betting markets, promotions, and customer support services you have requested, and to personalise your experience on the Platform.
• To monitor gaming behaviour for responsible gaming purposes, including detecting signs of problem gambling and enforcing deposit limits or self-exclusion requests.
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited activities; and to comply with our legal and regulatory obligations.

cub99 processes personal data on the following legal bases. Where more than one legal basis applies to a specific processing activity, the most relevant basis is identified below:

• Contractual necessity: processing required to create your account, verify your identity, process payments, and deliver the services you have registered to use.
• Legal obligation: processing required to comply with AML, KYC, and other applicable regulatory requirements, including the retention of transaction records for the legally mandated period.
• Legitimate interests: processing for fraud prevention, security monitoring, platform integrity, and responsible gaming compliance, where such processing is proportionate and does not override your fundamental rights.
• Consent: processing for marketing communications (promotional emails and SMS). You may withdraw consent at any time by contacting [email protected].

cub99 does not sell, rent, or trade your personal data to third parties. We may share personal data with carefully selected third parties only where necessary for the following purposes:

• Payment processors and financial service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) for the purpose of processing your deposits and withdrawals.
• Identity verification and KYC service providers, who verify the authenticity of your identity documents and confirm your age eligibility.
• Game content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), who may receive aggregated, non-personally-identifiable data for game performance and fairness audit purposes.
• Law enforcement authorities, regulatory bodies, and courts, where cub99 is legally required to disclose personal data by applicable law, court order, or regulatory direction.

Any third party to whom we transfer personal data is bound by contractual obligations to protect that data to a standard no less stringent than those applied by cub99. cub99 does not authorise third parties to use your personal data for their own independent marketing or commercial purposes.

Financial data processed on cub99 — including bKash wallet numbers, Nagad numbers, Rocket numbers, bank account details, and card data — is handled with the highest level of security and confidentiality. Full card numbers are never stored on cub99's servers; card data is tokenised and processed via PCI-DSS-compliant payment gateways. bKash, Nagad, and Rocket mobile financial service (MFS) data is processed in accordance with the data security requirements applicable to those respective services.

Transaction records — including the amounts, dates, payment methods, and account identifiers involved in each deposit and withdrawal — are retained for a minimum of five years from the date of the transaction to comply with applicable financial record-keeping regulations. These records are stored securely and are accessible only to authorised cub99 compliance and finance personnel, or as required by law.

cub99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a minimum of five years following account closure, in line with standard financial services regulatory retention requirements.

Where personal data is no longer required and retention is not mandated by law, cub99 will securely delete or anonymise that data. Technical data such as server logs and session records are retained for a shorter period commensurate with their security and operational purpose. Marketing preference data is deleted promptly upon receipt of a valid opt-out request.

cub99 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and improve your experience. Cookies are small text files stored on your device. The categories of cookies we use are:

• Essential cookies: necessary for the Platform to function correctly, including session management, secure login, and fraud prevention. These cannot be disabled without breaking core Platform functionality.
• Performance and analytics cookies: used to collect aggregated, anonymised data about how players interact with the Platform, enabling cub99 to identify usability issues and improve platform performance.
• Preference cookies: used to remember your language preference, display settings, and other choices you have made on the Platform, so that your selected preferences are applied on return visits.

You can manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of parts of the Platform. cub99 does not use third-party advertising or behavioural targeting cookies.

As a user of cub99, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. cub99 will respond to all verified data rights requests within 30 days of receipt:

• Right of access: you may request a copy of all personal data that cub99 holds about you, together with information about how that data is used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: you may request that cub99 limit the way in which it uses your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object: you may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, cub99 will cease that processing immediately.

cub99 will not charge a fee for handling data rights requests submitted in good faith. Where a request is manifestly unfounded or excessive, cub99 reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided.

The Platform may contain references to or integrations with third-party services, including game content providers and payment processors. cub99 is not responsible for the privacy practices of any third party. Where your use of a third-party service (for example, a bKash or Nagad payment interface) is governed by that provider's own privacy policy, you should review the relevant policy directly. cub99's Privacy Policy covers only data processing activities conducted by or on behalf of cub99.

cub99 is strictly restricted to adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on cub99, please notify us immediately at [email protected] so we can take prompt action.

cub99 reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on the Platform with an updated effective date. Your continued use of the Platform after the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. For material changes — those that significantly affect how your data is used — cub99 will endeavour to notify registered players via the email address associated with their account. We recommend that you review this Privacy Policy periodically to stay informed of how your data is being protected.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy concern, please contact the cub99 data protection team at [email protected]. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6). Our support team is available 7 days a week.